TERMS AND CONDITIONS OF SALE

This web page
www.fridas.it
 is the property of Frida Srl with registered office in Bologna, via Santa Margherita, 6 P.I.&C.F. 02875831204

The General Terms and Conditions of Contract regulate the distance selling relationship between Frida Ltd. and user or customer, in accordance with the legislative provisions, in particular, Law 7/1998, dated April 13, on general terms and conditions, Law 3/2014, dated March 27 approving the consolidated text of the General Law on the Protection of Consumers and Users, Organic Law 15/1999, dated December 13, on the protection of personal data, Law 7/1996, dated January 15, regulating retail trade, Law 34/2002, dated June 11, on information society services and electronic commerce.

Frida Ltd. reserves the right to exercise the right to implement changes it deems appropriate, without prior notice, in the General Conditions. Such changes may be made, by means of its web pages, in any form permissible by law and in force during all the time they meet published on the web page and until they are validly changed.

  • Order handling mode: we operate with two modes depending on the destination of the order.
    1 – Frida’s store: direct deliveries (even within the day) in the city areas close to the operating stores and adherents of the online ordering service.
    2 – Frida’s logistics hubs: shipments in 24/48H throughout Italy, including islands, via express courier.
  • Flower Quality: All flowers marketed by Frida’s are of the highest quality and extremely fresh.
    Frida’s does not use other florists, in fact all arrangements that are delivered through stores or by courier are branded .
  • Delivery/shipping: free, except for priority service related to same-day delivery.
  • Priority Service: For deliveries requested the same day of the order, the same-day delivery fee of €7.00 will be applied to the bouquet price.
  • Shopping hours: Frida’s e-commerce service provides several delivery options. Frida’s is capable of same-day delivery Monday through Saturday only if the order is placed by 2 p.m. and limited to the cities and suburbs where Frida’s outlets accepting orders from the online channel are located.Frida’s is capable of same-day delivery on Sunday only if the order is placed by 11 a.m. and limited to the cities and suburbs where Frida’s outlets participating in the online ordering service are located. By entering the zip code in the “recipient data” section, the customer is able to understand whether or not same-day delivery can be made. For deliveries to be made in 24/48H, the order must be completed by 1:00 pm.
  • Delivery schedule: Deliveries take place throughout the day. Frida’s does not guarantee the exact time of delivery as this depends on the availability and organization of logistics partners. However, the customer can express, in the Notes for Frida’s field, the preferred time slot for delivery and if possible, Frida’s will try to comply with the request.
  • Late Deliveries: In the event that the order cannot be delivered within 24 hours of the date selected by the customer for reasons attributed to Frida’s, the customer will be entitled to a full refund. If, on the other hand, the circumstances of inability to deliver are not directly attributable to Frida’s, suchas the absence of the recipient at the time of delivery, the customer will not be entitled to a refund
  • Incorrect Information: If in the fulfillment of the order, incorrect or incomplete information is provided, Frida’s cannot guarantee delivery and no refund will be provided. The customer will be contacted to reschedule a new delivery with the addition of the standard shipping/delivery charge.
  • Public Places: Orders to be delivered to public or large places such as hospitals, hotels, residences, businesses, and universities need very detailed information such as: phone number, details about the relevant office, and opening hours for the public. Frida’s will attempt delivery in accordance with each building’s own regulations, but cannot be held liable for non-compliance if these organizations prevent access to logistics partners. Similarly, Frida’s cannot be held liable for noncompliance in cases where flowers are properly delivered at receptions and/or porters’ lounges, but then not delivered in a timely manner to the recipient by the staff at the delivery location.
  • Attempted deliveries: When deliveries are handled by Frida’s stores, the customer is promptly notified by customer care of the attempted delivery. The customer can then choose whether to pay for a second delivery or to ask the recipient to come to Frida’s store to pick up the flowers, which will remain available for pickup over the next two business days.When orders are shipped by express courier, however, a second delivery attempt will be made on the first available day. However, if the recipient is again absent or the information needed to complete the delivery is incorrect or incomplete, the order will go into storage.
  • Deliveries refused by the recipient: in cases where the recipient does not accept the delivery, it will not be possible to refund the order or send a new product.
  • Photographed products and any substitutions: Frida’s Floral Designers agrees to reproduce the compositions photographed and subject to sale. Due to the nature of the product itself (each stem is unique), the delivered composition may differ slightly in shape, size, and color shade from that seen online. In such cases and when some of the elements of the composition are not available, the customer care service will communicate changes and substitutions, guaranteeing the equal or higher value of the composition ordered. Vases and other items possibly used for photos are not included.
  • Refund Policy: Frida’s will make a full refund of the orderintwo cases:
    1 – if it was not able to deliver the flowers on the selected date, due to technical glitches attributable to the company;
    2 – in case the delivery through external logistics partner should be more than 24 hours late.
  • Frida’s will not make a refund in cases where the non-delivery is due to circumstances beyond the company’s control, such as:
    – absence of the recipient;
    – incorrect or incomplete address;
    – absence of the recipient’s name/surname on the doorbell;
    – doorbell malfunction;
    – refusal of delivery by the recipient.
  • Right of Withdrawal and Return: According to the provisions of the Consumer Code, the supply of goods that are packaged according to the consumer’s specifications or clearly customized, or which, by their nature, cannot be returned or may deteriorate or decay rapidly, are exempt from any form of withdrawal and return.
  • Order Cancellation: Order cancellation requests must be sent to customercare@fridas.it email address specifying the order number within 2 business days prior to the delivery date. Frida’s will proceed with the cancellation and full refund of the expenditure made. A request for cancellation after this deadline can be accepted only exceptionally, but a refund of the order value is not guaranteed.
  • Payment Handling: If incorrect credit card or payment method information is provided for any circumstance, Frida’s will not be able to process the order.