{"id":62099,"date":"2021-01-21T12:08:24","date_gmt":"2021-01-21T11:08:24","guid":{"rendered":"https:\/\/shop.fridas.it\/domande-frequenti\/"},"modified":"2025-10-10T11:23:47","modified_gmt":"2025-10-10T09:23:47","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/shop.fridas.it\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1699440819299{margin-top: 50px !important;margin-bottom: 50px !important;}”][vc_column][vc_custom_heading text=”Frequently asked questions” use_theme_fonts=”yes”][vc_row_inner css=”.vc_custom_1611237231976{padding-top: 3% !important;padding-bottom: 3% !important;}”][vc_column_inner][vc_separator][vc_custom_heading text=”PRODUCTS” font_container=”tag:p|text_align:left|color:%23222222″ use_theme_fonts=”yes” css=”.vc_custom_1699435043466{margin-bottom: 25px !important;}” el_id=”faq-prodotti”][vc_toggle title=”CAN I ATTACH A MESSAGE TO THE FLOWERS?” style=”round” color=”black” size=”sm” custom_font_container=”tag:p|font_size:15|text_align:left|color:%23222222″ custom_google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”” use_custom_heading=”true”]Yes, in the CUSTOM TICKET section you can specify whether the arrangement is to be accompanied by a “gift card” and you can enter the text on the condition that it does not exceed 300 characters in length.<\/strong> It will be the responsibility of Frida’s Floral Designers to attach it to the commissioned floral arrangement.[\/vc_toggle][vc_toggle title=”CAN I SEND FLOWERS ANONYMOUSLY?” style=”round” color=”black” size=”sm” custom_font_container=”tag:p|font_size:15|text_align:left|color:%23222222″ custom_google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”” use_custom_heading=”true”]Yes, you will just not sign.[\/vc_toggle][vc_separator][vc_custom_heading text=”ORDERS AND PAYMENTS” font_container=”tag:p|text_align:left|color:%23222222″ use_theme_fonts=”yes” css=”.vc_custom_1699435233418{margin-bottom: 25px !important;}”][vc_toggle title=”CAN I TRACK MY ORDER?” style=”round” color=”black” size=”sm” custom_font_container=”tag:p|font_size:15|text_align:left|color:%23222222″ custom_google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”” use_custom_heading=”true”]Yes, write to customercare@fridas.it<\/a> to find out the status of your order. If it was shipped through HUB<\/strong> you will receive tracking, if it is being handled at a Frida’s store<\/strong> Customer Care will know the status of your order. <\/p>\n

Exceptions are made for holidays (such as Valentine’s Day, Women’s Day, Mother’s Day, Christmas Eve etc.). Due to the high number of orders, local logistics partners are not always able to communicate order statuses to us in real time.[\/vc_toggle][vc_toggle title=”ORDER CANCELLATION” style=”round” color=”black” size=”sm” custom_font_container=”tag:p|font_size:15|text_align:left|color:%23222222″ custom_google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true”]The order may be cancelled up to 2 working days before <\/strong>the desired delivery date by indicating the relevant order number. A cancellation after this deadline can only be accepted as an exception and a refund of the order value is not guaranteed. No returns can be made. <\/p>\n

Requests for cancellation should be sent to the email address
\n
\n customercare@fridas.it<\/a>
\n <\/strong>
\n<\/span>[\/vc_toggle][vc_toggle title=”METHODS OF PAYMENT” style=”round” color=”black” size=”sm” custom_font_container=”tag:p|font_size:15|text_align:left|color:%23222222″ custom_google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true”]Frida’s accepts the following payment methods:<\/p>\n

PayPal<\/strong> and Credit Card<\/strong>.[\/vc_toggle][vc_toggle title=”PAYMENT MANAGEMENT” style=”round” color=”black” size=”sm” custom_font_container=”tag:p|font_size:15|text_align:left|color:%23222222″ custom_google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true”]If incorrect credit card or payment method information is provided for any circumstance, Frida’s will not be able to process the order.[\/vc_toggle][vc_toggle title=”INCORRECT INFORMATION” style=”round” color=”black” size=”sm” custom_font_container=”tag:p|font_size:15|text_align:left|color:%23222222″ custom_google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true”]Delivery is not guaranteed<\/strong> if incorrect or incomplete information is entered when filling order. Frida’s will not be responsible for non-delivery of the order.[\/vc_toggle][vc_toggle title=”REFUND POLICY” style=”round” color=”black” size=”sm” custom_font_container=”tag:p|font_size:15|text_align:left|color:%23222222″ custom_google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true”]Frida’s offers a full refund<\/strong> if it has been unable to deliver the order on the selected date due to technical glitches attributable to the company and if the delivery is delayed by more than 24 hours, again for reasons attributable to Frida’s.
\nIf, on the other hand, the delivery could not be made due to circumstances beyond the company’s control, Frida’s will not proceed with a refund.<\/p>\n

Claims will not<\/strong> be accepted in the following cases:<\/p>\n